Weather
Availability: Active. Weather is an optional plugin. When enabled for your account, team members with Weather read access can see forecasts and active alerts on customer and job details. It does not create or reschedule visits for you.
When to use it
Check the weather before sending a crew to a job site, especially for outdoor work. The weather card shows a forecast for the location's ZIP code, including temperature, conditions, wind, and chance of precipitation. When an active alert applies, it appears above the forecast. Review the source and updated time on the card before making a scheduling or safety decision.
Where it appears
- Customers → customer detail: The weather card uses the customer's service-address ZIP code. Keep that address current if the forecast is for the wrong area.
- Jobs → job detail: The weather card uses the job's work-location ZIP code. It appears for US work locations; a non-US work location does not show this card. Choose the correct work location when creating or editing the job.
The card appears only when Weather is enabled and your role has Weather read access. A customer or job can still be viewed without Weather.
Understand the card
- The main forecast shows the temperature in °F, conditions, ZIP code, wind speed, precipitation chance, source, and updated time. Additional hourly forecasts may appear beneath it.
- If an active weather alert applies to that ZIP code, the alert headline and description appear above the forecast with a source and updated time.
- If the address has no ZIP code, the card asks for one. On a job, its address link is offered only when you can edit the work location; otherwise ask someone with edit access to update it.
- A loading message means the forecast is still being requested. An unavailable message means it could not be loaded. An empty forecast means no forecast or alert was returned for that ZIP code; it does not mean conditions are safe.
Troubleshooting
- Wrong location or no forecast: Check the customer's service-address ZIP code or the job's selected work location. US ZIP and ZIP+4 formats are supported. Weather is not shown for a job location explicitly marked outside the US.
- Weather card not visible despite account access: Ask your account manager to check your role's Weather read permission. Weather is embedded in customer and job details, not a separate main-navigation page.
- Forecast unavailable or stale: Check the card's source and updated time, then use another current weather source before making a safety-critical decision. Do not treat missing data as an all-clear.